PORTREEVES - BOOKING TERMS & CONDITIONS


RESERVATION DEPOSIT & SELF CATERING SECURITY DEPOSIT

For Bed and Breakfast and family suite for 1 or 2 nights - £80 deposit to secure booking is required, the balance to be paid upon arrival in cash, or 2 weeks in advance of arrival by cheque, bank draft, or by card via Paypal, nb. There is a charge for using this facility.


For Short Breaks self-catering bookings
- £50/£100 deposit to secure the booking is required, with balance to be paid on arrival in cash, or a month in advance of arrival by cheque, bank draft, or by card via Paypal (n.b. There is a charge for using this facility). In addition to the reservation deposit, we require a refundable security deposit of £30 to be paid with deposit & returned by cheque upon departure. Any damages, breakages, loss of keys, or excess cleaning charge will be deducted from this deposit. Total payable to secure reservation £80/£130.


For Week lets SC. - £100 deposit
to secure the booking is required, with the balance to be paid 1 month in advance by cheque, bank draft, or by card via Paypal (n.b. There is a charge for using this facility),  or cash on arrival. In addition to the reservation deposit, we also require a refundable security deposit of £30 to be paid with deposit & returned by cheque upon departure. Any damages, breakages, loss of keys, or excess cleaning charge will be deducted from this deposit. Total payable to secure reservation £130.


Renting both Tarante & Calceto –


A maximum of 6 adults
, can be accommodated in both apartments rented together. Reservation deposit either £50 or £100 per apartment plus refundable security deposit of £60, returned by cheque upon departure. Any damages, breakages, loss of keys, or excess cleaning charge will be deducted from this deposit. Balance to be paid 1 month in advance by cheque, bank draft, or by card via Paypal (n.b. There is a charge for using this facility) or cash on arrival. Total payable to secure reservation £160, or £260.

All deposits to secure bookings are payable within 7 days of making the booking. Reservations are not held without a deposit payment.


PAYMENT


Payment
can be made in advance by CHEQUE or BANK DRAFT- made payable to Mrs. J. Johnstone, or bycredit/debit card through Paypal www.paypal.co.uk - account jo@portreeves.co.uk (there is an extra charge for this facility)

If you have not used Paypal before, it is an online bank. You will need to open an account - it is free & very easy to set up. Follow the instructions at www.paypal.co.uk. All payments are secure & our account to make the payment to is our email address jo@portreeves.co.uk


Please make CHEQUE or BANK DRAFT payments to J.JOHNSTONE & send to:


Portreeves. The Causeway, Arundel. West Sussex. England. BN18 9JJ


N.B. PAYMENT CAN NOT BE MADE UPON ARRIVAL BY CARD or CHEQUE.

Last minute bookings made within 7 days of arrival a full payment of a night stay must be paid in advance via PayPal (no charge applied). The balance (if applicable) to be paid upon arrival in cash. Should a reservation be made within 7 days of arrival, & no deposit taken, the booking may only be held until 5pm. on day of arrival.


CHECK-IN & CHECK-OUT


Check in from 4pm, check out by 10.30am
. However should you wish to arrive earlier, we will do our best to accommodate your request. Should you wish to arrive before 2pm. if available, we recommend booking the night before as well.


CLEANING & DISPOSAL OF RUBBISH


It is expected that self catering guests should dispose of all rubbish & leave clean & tidy upon departure. Should you prefer not to clean, we can offer a
cleaning service for an additional fee of £30.


Portreeves is a
no-smoking establishment, any guest found to be smoking in their rooms would be charged £50 to facilitate specialist cleaning.


DOGS


Dogs
are welcome in Tarante, with prior agreement. We ask that they are not left alone, & that they are not allowed upon the furniture. Owners are requested to pick up any fouling in the gardens. A refundable security deposit of £50 is required, payable with reservation deposit payment. Any damages or excessive cleaning will be deducted for the security deposit. Pets are not permitted in Calceto. Due to allergies, cats are not permitted upon the premises.


CANCELLATIONS


A £20 administration fee will be charged for cancelled bookings.

If you have to cancel the booking, we will do our best to re-let. If we succeed in re-letting all nights booked we will refund all monies received minus the admin fee. If we are unable to re-let then the deposit/balance &/or security deposit (if cancelled within 1 month of booked date) is not refundable. If this is a concern to you we recommend the purchase of travel insurance.

If you decide to vacate early, we will do our best to re-let. If we succeed in re-letting all nights booked we will refund any payment paid for the nights not stayed*. If we are unable to re-let then the balance is not refundable. If this is a concern to you we recommend the purchase of travel insurance. *prices for shorter stays will apply.

If on arrival you decide to change your booking for less number of nights, full payment for all nights originally booked is still payable or we reserve the right to terminate your entire booking, without any refund of any monies paid. Once again we will do our best to re-let. If we succeed in re-letting all nights booked we will refund any payment paid for the nights not stayed*. If we are unable to re-let then the balance is not refundable. If this is a concern to you we recommend the purchase of travel insurance. *prices for shorter stays will apply.

If prior to arrival you decide to change your booking for less number of nights, prices for shorter stays will apply, N.B. some dates incur a minimum stay & will be charged accordingly. If changes are made a month or more in advance of arrival, & new charges are not satisfactory, you can cancel your booking & we will refund all monies received. If you decide to cancel your booking within a month of arrival we will do our best to re-let. If we succeed in re-letting all nights booked we will refund all monies received except the admin fee. If we are unable to re-let then the deposit/balance &/or security deposit is not refundable. If this is a concern to you we recommend the purchase of travel insurance.

If payment for booked dates is not paid in advance of/or on arrival, accommodation is only held for the first night or second night dependant upon amount of deposit paid. Guests who fail to arrive, & do not cancel booking will be invoiced for full amount of dates booked.

If for any reasons beyond our control we have to cancel arrangements all monies will be returned to you in full. We accept no further liability.


LIABILITIES


Off street parking
is available, please note cars are parked at owners own risk. The management do not accept liability for cars or their contents.


We accept no liability for any loss, injury or damage suffered by you, or any member of your family, or guests, during your stay.


We accept no responsibility for property left on the premises. No customers contents are insured by us. Personal contents insurance is recommended.

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